Privacy Policy

Effective Date: 15-03-2026
Website: https://ccsmidcoast.com.au
Business Name: Caring Care

1. Introduction

Caring Care Support Services (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and NDIS Practice Standards.

This Privacy Policy explains how we collect, use, disclose, and protect your personal and sensitive information when you access our website or use our services.

2. What Information We Collect

Personal Information

We may collect personal information such as your full name, contact details including phone number, email address and residential address, date of birth, and emergency contact details.

Sensitive Information (NDIS-Related)

We may collect sensitive information relevant to delivering supports, including health and disability information, your NDIS participant number, details of your support needs and care plans, and cultural, religious, or language preferences where relevant to care.

Website Data

When you use our website, we may automatically collect certain information such as your IP address, browser type, pages visited, and cookies or analytics data.

3. How We Collect Information

We collect information through website contact forms, intake and referral forms, phone, email or in-person communication, NDIS service agreements and onboarding documents, and from third parties with your consent including carers, guardians, support coordinators, and healthcare professionals.

4. Why We Collect Your Information

We collect and use your personal information to deliver safe and appropriate NDIS supports, develop and review personalised care plans, communicate with you and your authorised support network, meet legal and regulatory obligations, and improve our services and website experience.

5. Disclosure of Information

We may disclose your information where necessary to provide services or comply with legal obligations. This may include disclosure to the NDIS Quality and Safeguards Commission, healthcare professionals and allied service providers, support coordinators or plan managers, and relevant government agencies or regulators.

We will only share your information with your consent unless disclosure is authorised or required by law.

6. Data Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes the use of secure digital systems, password-protected files and devices, restricted staff access, and confidentiality obligations within our organisation.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of information that is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.

8. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve functionality, monitor performance, and enhance user experience. You may disable cookies in your browser settings, although this may affect some website features.

9. Complaints

If you believe your privacy has been breached, please contact us so we can investigate and respond appropriately. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au

10. Contact Us

Caring Care Support Services (CCS Midcoast)
Website: https://ccsmidcoast.com.au
Email: [email protected]
Phone: 1300 169 767

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service delivery. The most current version will always be available on our website.